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Based on the very nature of the business, we can't accept returns or refunds on products once they've arrived to you. 

Even with unopened packaging we can't be sure enough to accept an item that is sexual of nature. All sexual and masturbational devices (unless the manufacturing packaging is sealed) are non-refund or returnable.

If I shipped you the wrong thing (rare) we accept returns or refunds within 14 days of receiving the package. Please email heartontoys.help@gmail.com with a copy of your packing slip from your package, and transaction ID. Your email used during purchase can also help.